Privacy Policy

At buffedhub.gg, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This policy outlines the types of data we collect, how we use it, and the measures we take to protect your information. Our privacy practices comply with the General Data Protection Regulation (GDPR).

If you have any questions regarding your privacy or personal data, please contact us at [email protected].

Data Collected When Accessing This Website

Whenever you access our website, certain basic information is automatically transmitted, including your IP address, browser type and language, operating system, and the time of access. This information helps us enhance the security and performance of our services.

We log each site access, and our web servers are hosted securely.

We share data with the following third-party services:

• PayPal: We process your payment information, including your name, email, order ID, and other relevant data.
• Tawk Support: Our chat feature saves your entire chat history, allowing us to assist you effectively.
• Mailchimp: Your email and nickname are added to our database only if you opt in to receive our newsletter.

We also collect anonymous data for the following services:

• Google Analytics: We use this service to analyze website performance through anonymous data.
• Facebook: Anonymous data helps us understand website interactions.

Data Collection Points

We collect data at various times, including:

• Logging your IP address during website visits to enhance security and fight fraud. This data is retained for a maximum of 6 months.
• Storing your entire chat history when you use our support chat.
• Collecting any information you provide when creating an account.
• Recording additional details from the "Order details" form during checkout.
• Updating information in our database when you edit your profile.

Data Collected During Checkout

The information you provide during the checkout process is securely stored in our database. This includes your email, nickname, and any information specified in the "Additional information" field.

We do not have access to your payment details (such as credit card information); all transactions are securely processed through PayPal.

Data Collected After Checkout

Any information entered in the "Order details" form is stored, which may include your gaming ID, server, character name, and additional information.

Your email address may be used to communicate order updates, send password resets, or fulfill legal obligations. We use Mailchimp for email communications, and we will never sell your email or use it for marketing without your consent.

Cookies

We utilize cookies for essential website functions and to gather anonymous data through third-party analytics services to measure website performance.

External Infrastructure We Use

For our email communications, we use Google services with all available security enhancements enabled.

Both Google and Mailchimp are based in the USA, where there is a data protection agreement known as the EU-US Privacy Shield.

Your Data

If you wish to know what personal data we have stored about you, please contact us at [email protected].

Deletion of Your Data

To request the deletion of your data, please email us at [email protected]. We will delete your information unless legal obligations require us to retain it.

Correction of Your Data

If you need to correct any collected data, please reach out to us via email.

Revocation of Data Processing

You can revoke any data processing that requires your explicit consent at any time by sending a brief email to [email protected].

External Services Used

We utilize the following external services:

• Google Apps & Services (Email, Calendar, etc.)
• Tawk
• Mailchimp
• Digital Ocean
• Google Analytics
• Facebook

All services operate under the EU-US Privacy Shield agreement.

Further Questions

If you have any further questions, please email us at [email protected]. We will respond promptly.

Updates to This Privacy Policy

This privacy policy may be updated periodically. You will be notified of any changes via push notifications, emails, or through our social media channels.